Privacy Policy

1. Introduction

Kintech Corporation (hereinafter "the Company", "we") is the authorised distributor of the Struers brand in Taiwan, dedicated to providing precision materials science equipment, technical consultancy, and after-sales service.

This Privacy Policy is established in accordance with the Personal Data Protection Act of the Republic of China and related regulations. It explains how we collect, use, protect, and process your personal data when you browse this website, submit an enquiry form, or interact with us through other channels.

2. Data Controller

Pursuant to Article 3 of the Personal Data Protection Act, the controller of personal data on this website is:

3. Personal Data We Collect

Depending on how you interact with the Company, we may collect the following categories of personal data:

• Identification data: Name, job title, company name
• Contact data: Email address, telephone number, company address
• Enquiry data: Product models enquired about, application requirements, budget range, and other business-related information
• Technical data: IP address, browser type, operating system, access time, referring URL, browsing page history (collected automatically via cookies or server logs)
• Communication data: Content of emails or messages you send to us directly

The Company does not actively collect the following sensitive personal data: medical records, financial account information, political opinions, religious beliefs, or biometric data.

4. Purpose of Collection & Legal Basis

5. How We Use Your Data

We use your personal data only to the extent necessary to achieve the purposes stated above. Specific uses include:

1. Responding to your enquiries and technical consultation requests
2. Arranging equipment demonstrations, on-site demonstrations, or training events
3. Issuing quotations, order confirmations, shipping notices, and other business documents
4. Providing scheduling notices for equipment installation, calibration, and maintenance services
5. Sending Struers new product information or application technology newsletters, where you have provided consent
6. Improving website functionality and analysing traffic sources and browsing behaviour to optimise user experience
7. Cooperating with regulatory authority audits or judicial investigation procedures

We will not use your personal data for automated decision-making or profiling purposes.

6. Cookie Policy

This website uses cookies and similar technologies to ensure proper operation and improve the user experience. Cookies are small text files stored on your device.

You may refuse or delete cookies through your browser settings, but some features may not function correctly as a result. Please refer to the official documentation for your browser for cookie management instructions.

7. Data Sharing & Disclosure

The Company does not sell, rent, or exchange your personal data for commercial purposes. We may share your data with third parties in the following circumstances:

• Struers ApS: When handling international orders, technical support, or factory warranty matters, we may need to share necessary business contact information. Struers ApS is subject to EU GDPR protection.
• Logistics and freight carriers: To complete equipment delivery, we provide the recipient's name, address, and contact telephone number.
• IT system service providers: Vendors providing technical services such as web hosting, email systems, or CRM are bound by data protection agreements and process data only under the Company's instruction.
• Legal requirements: Under court order, regulatory authority request, or other legal obligation, we may be required to disclose your personal data.

8. Data Retention Periods

We retain your personal data only for the period necessary to fulfil the purpose of collection:

• Enquiry and business correspondence records: 7 years from the date of the last transaction or contact (in compliance with tax filing and commercial record-keeping requirements)
• Marketing newsletter subscriptions: Until you unsubscribe; deletion completed within 30 days of unsubscription
• Website browsing records (logs): 6 months
• Cookie data: Per the retention period of each cookie type (see Section 6)

When personal data reaches its retention limit or is no longer necessary to retain, the Company will destroy or anonymise it in a secure manner.

9. Security Measures

The Company implements technical and organisational measures consistent with industry standards to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Website transmissions use TLS/SSL encryption (HTTPS)
• Internal system access follows a minimum-privilege principle based on role
• Employees receive regular personal data protection training
• Regular system security reviews and vulnerability assessments are conducted
• Data protection agreements are signed with third-party service providers

10. Third-Party Links

This website may contain links to the Struers corporate website or other external websites. These external websites have their own independent privacy policies, and the Company accepts no responsibility for their personal data handling practices. We recommend that you read the privacy policy of each website before providing personal data.

11. Policy Updates

The Company reserves the right to amend this Privacy Policy at any time to reflect regulatory changes, business adjustments, or technology updates. Revised policies will be published on this page with an updated "Last Updated" date at the top. For material revisions, we will notify you by email or through a prominent notice on the website.

Continued use of this website following a revision constitutes your agreement to the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your personal data rights, or need to report a suspected data security incident, please contact the Company through the following: